Refund policy

At Nivo Club, your satisfaction is our top priority. We take great care to ensure that every order meets our quality standards and arrives as expected. However, if you are not fully satisfied with your purchase, we are here to assist you.

1. RETURN ELIGIBILITY

You have 14 days from the date of delivery to request a return.

To qualify for a return:

  • The item must be unused, unworn, and in its original packaging
  • The item must be in the same condition as when you received it

To initiate a return, please contact our customer care team at:

info@nivo-club.net

Please include your order number along with details of the product you wish to return.

2. DELIVERY ISSUES

Please note:

  • If a delivery fails due to an incorrect address provided by the customer or because the package was not claimed, we cannot issue a refund. However, we can arrange a reshipment once the customer pays a small reshipping fee.
  • If the delivery failure is due to an error on our part, a refund or free reshipment will be provided without hesitation.

3. REFUNDS

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed to your original payment method within 7 business days.

Please note that your bank or credit card provider may require additional time to post the refund.

4. EXCHANGES

If you wish to exchange an item for a different size, color, or style, please follow the return process above and place a new order for the replacement product.

5. NON-RETURNABLE ITEMS

Certain products are non-returnable, including:

  • Items marked as “FINAL SALE”
  • Gift cards
  • Custom-made or personalized products

6. RETURN SHIPPING

Return shipping costs are the responsibility of the customer, unless the return is due to a defect or an error on our part, in which case we will normally provide a replacement item.

We are unable to provide prepaid return labels. We strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned package.

7. CONTACT US

If you have any questions or concerns about our Return & Refund Policy, please contact us at:

Email: info@nivo-club.net

Our customer service team is always ready to help ensure your Nivo Club experience is smooth and satisfactory.